At Epic Sky Trails, we strive to provide exceptional experiences. If you are not satisfied with your purchase, please review our refund and return policy below.
1. Refund Eligibility: To be eligible for a refund, you must cancel your tour at least 48 hours before the scheduled start time. Refunds will not be issued for cancellations made less than 48 hours in advance.
2. Process for Refunds: To request a refund, please contact our customer service team at support@epicskytrails.com with your booking details. We will process your request within 5-7 business days.
3. Non-Refundable Services: Certain services, such as gift cards and promotional packages, may be non-refundable. Please check the specific terms associated with these services.
4. Changes to Bookings: If you need to change your booking, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.
5. Customer Satisfaction: Your satisfaction is our priority. If you have any concerns about your experience, please reach out to us, and we will work to resolve the issue.
